Shipping & Returns Shipping/HandlingIn stock items usually ship within 2 business days. Please allow 5 to 10 business days to receive your order. Insurance is included with your shipping cost. If you would like to arrange for expedited shipping, please call Grovewood Gallery at (828) 253-7651. Damaged ItemsIf anything in your order arrives broken, please save the packaging it arrived in and call or email us at your earliest convenience. White Glove Delivery ServiceWhite-glove delivery service is available for customers in North Carolina who live within a 4-hour driving distance of Asheville. We provide a 1-hour delivery window, unpacking and inspection, assembly (if required), and removal/disposal of packing materials. Contact us directly to receive a quote. Return PolicyIf for any reason you’re not satisfied with your purchase, you may return it to us within 15 days for a refund, minus any shipping charges. All sales are final for special commissions or custom orders. Return shipping charges will be at the customer’s expense. We recommend insuring return shipments for their retail value to protect against loss or shipping damage. Grovewood Gallery is not responsible for any broken or damaged items shipped by the customer.